Privacy Policy

1. Who We Are

The data controller for this website is:

2. What Information We Collect

When you interact with our website or contact us, we may collect the following categories of personal information:

• Contact details — name, email address, and phone number provided through our contact form or enquiry configurator.
• Event enquiry information — event type preferences, estimated guest numbers, and any additional details you share with us.
• Technical data — IP address, browser type, operating system, referring URL, and pages visited, collected automatically by our server and analytics tools.
• Cookie data — session data and preference information stored in cookies as described in our Cookies Policy.

We do not knowingly collect information from individuals under 18 years of age. If you are under 18, please do not submit any personal information through this website.

3. Why We Collect Your Information

We use the information we collect for the following purposes:

• To respond to event enquiries and provide accurate information about our services.
• To prepare quotes and proposals for events you are interested in.
• To communicate with you about your event, schedule, or any follow-up questions.
• To improve the content and functionality of our website based on usage patterns.
• To comply with legal obligations that apply to our business.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. How Long We Keep Your Data

We retain personal information only for as long as necessary to fulfil the purposes described in this policy:

• Enquiry and contact data is generally retained for up to three years from the date of last contact.
• Data required by law or for accounting purposes is kept for the period required under applicable Canadian law.
• Anonymous analytics data may be retained for longer periods, as it cannot be linked back to individuals.

5. Your Rights

Depending on your location and applicable law (including PIPEDA in Canada and GDPR where applicable), you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you.
• Correction — ask us to correct any inaccurate or incomplete information.
• Erasure — request that we delete your personal information where we have no continuing lawful basis to hold it.
• Withdrawal of consent — where processing is based on your consent, you may withdraw it at any time.
• Objection — object to our use of your information for direct marketing or where processing is based on legitimate interests.

To exercise any of these rights, please contact us at [email protected].

6. Sharing Your Information

We may share your information with trusted third parties who assist us in delivering our services, including:

• Hosting and IT infrastructure providers who store data on secure servers.
• Analytics providers such as Google Analytics (anonymized data).
• Advertising platforms including Google Ads for campaign measurement purposes.

We require all third-party providers to handle your data responsibly and in accordance with applicable privacy law. We do not transfer personal data internationally except where standard data protection agreements are in place.

7. Cookies

We use cookies to support essential website functionality and to gather anonymized usage statistics. For full details, please read our Cookies Policy.

8. Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or disclosure. Our website uses HTTPS encryption. Access to collected data is restricted to authorized personnel only.

No method of transmission over the internet is 100% secure. If you have concerns about data security, please contact us directly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with a revised date. We encourage you to review this page periodically.